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FAQ / SUPPORT
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How do I register?Register by filling out the form found by clicking "Log In / Sign In" on the top right corner of the page. To use interactive features such as the Forum, have a profile, and see Directory, you must be signed in to this platform with the email and password created after registration.
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How do I sign in to the platform?After entering your email and password on the registration form, you will use the same information to sign in to the platform. 1. Head to "Log In / Sign Up" on the top right of the platform. 2. Select "Already have a profile? Sign In." 3. Sign in with the email and password you created for this platform.
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Can I change my registration password?Yes you can change your password. 1. Head to "Log In / Sign Up" on the top right of the platform. 2. Click on "Already Have a Profile - Sign In" 3. Enter in your email address and select "Forgot password - reset" 4. You will get an email shortly to reset your password. The email is sometimes sent to the Spam folder. If the email does not come through, please contact contact@virtualrecoveryclub.org
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How do I change my profile privacy?In order to be listed in the directory and post in the event forum, you must have a public profile. Profiles are automatically set to public upon profile creation, but can be changed to private at any point. The directory can only be viewed by site members and is not available to the public. 1. When inside the Event Profile Hub, head to the "Edit Profile" tab. 2. Click on the three dots on the bottom right of your attendee cover image. 3. Select "Edit Profile." 4. Scroll down to Profile Visibility and select "Make Profile Private."
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How do I change my profile picture?1. Log into the virtual platform using your email address and password created during profile creation. 2. Head to Event Profile on top left of the page. 3. Head to Edit Profile. 4. Click Edit Profile button, then click on the camera inside the circle and select your image! 5. Save
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How do I change my cover photo?1. Log into the virtual platform using your email address and password created during profile creation. 2. Head to Event Profile on top left of the platform. 3. Head to Edit Profile. 4. Click on the camera on the left top corner of the page and select your image! 5. Reposition as you like. 6. Click done to save.
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How do I change my profile privacy?In order to be listed in the directory, message attendees and post in the event forum, you must have a public profile. Profiles are automatically set to public upon profile creation, but can be changed to private at any point. 1. When inside the Event Profile Hub, head to the "Edit Profile" tab. 2. Click on the three dots on the bottom right of your attendee cover image. 3. Select "Edit Profile." 4. Scroll down to Profile Visibility and select "Make Profile Private."
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How do I utilize the Event Forum?1. Log into the platform using the email and password you created during registration. 2. Make sure your profile is public so you can post in the Forum. 3. Head to “Forum” which is in the top menu navigation and inside the Event Profile Hub. 4. Here you can see all discussion threads as well as make your own post / ask a question. 5. To follow a thread and get notifications, click the three dots in the top right of the thread and select “Follow Category.”
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Directory Features1. The directory can be accessed through the Profile Hub, which can be found by clicking "Event Profile" on the top left corner. 2. You can find members in this conference platform through the directory. You can also follow a member and send them a direct message by using the button's found below each member's name.
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How do I navigate the VRC 360 Environment?1. Head to the top of the page and click "Join 360." 2. Note the navigational instructions given when accessing the lounge. 3. Click the screen to enter and allow audio. 3. Explore different interactive elements and click the white circles on the floor to navigate around the lounge. 4. Be sure to click around to see everything there is to offer!
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